Definition
A concierge is a person who provides assistance to guests at a hotel, apartment building, or office building. They are like personal assistants, offering services such as making reservations, arranging transportation, and providing recommendations. They aim to make the guests' stay or visit as comfortable and convenient as possible. They are often the go-to person for information and solutions. Think of them as the helpful guide in a new city. They are to hotels what butlers are to mansions.